Helpdesk Ticketing Tool
The Helpdesk Ticketing Tool is a simple and effective system to manage customer support and internal issues in one place. It helps teams organize requests, assign work, and track progress from start to finish.
Admins can create projects and categories, while users or clients can raise tickets for their issues. Each ticket can be assigned to an agent, updated with comments, and tracked until it is resolved. The system keeps everyone informed with real-time updates.
Web Application
- Dashboard to view ticket and project summary
- Ticket creation and tracking
- Project and category management
- Ticket assignment to agents or teams
- Priority levels (Low, Medium, High, Urgent)
- Status tracking (Open, In Progress, Resolved, Closed)
- Comment system for communication
- User roles (Admin, Agent, Client)
- Real-time notifications
- Reports and basic analytics
Access
The system is set up by an admin. Users and agents can be invited and given roles.
Best For
Customer support teams, IT support, small businesses, and any team that needs to manage tasks or issues in an organized way.
How to Use
1
Open the website app.ticketingtool.in and log in as an admin.
2
Set up your workspace by creating projects and categories based on your needs.
3
Add team members or agents and assign them roles.
4
Users or clients can create tickets by adding a title, description, and selecting a category and priority.
5
Admin can view all tickets and assign them to the right agent or team.
6
Agents can update the ticket status, add comments, and work on resolving the issue.
7
All updates are shared with relevant users, so everyone stays informed.
8
Use the dashboard to track progress, check pending tickets, and monitor performance.
